Privacy Policy

Effective Date: 1 September 2026

This Privacy Policy describes how Transferiya Turizm ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or request a transfer or chauffeur service (the "Site" and the "Services").

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the pages you view, the website or search terms that referred you, and how you interact with the Site.

When you request or book a transfer, we collect the information you provide, including your name, e-mail address and phone number, pickup and drop-off locations, travel dates and times, flight numbers, the number of passengers, any special requirements, and payment information where a payment is taken.

2. How Do We Use Your Personal Information?

We use the information we collect to arrange and deliver your transfer — assigning a vehicle and chauffeur, tracking your flight, coordinating pickup, and sending you confirmations and invoices.

We also use this information to communicate with you about your booking, to screen requests for potential risk or fraud, and, where you have agreed, to send you information about our Services.

3. Sharing Your Personal Information

We share your personal information with service providers who help us operate our business — for example, the platform that hosts this Site and Google Analytics, which helps us understand how visitors use the Site. We also share the trip details necessary to complete your transfer with the chauffeur assigned to your booking. We do not sell your personal information.

4. Your Rights

If you are located in Türkiye, you have rights under the Personal Data Protection Law (KVKK No. 6698), including the right to learn whether your data is processed, to request correction or deletion, and to object to processing. If you are a European resident, you have equivalent rights under the GDPR. To exercise any of these rights, please contact us using the details below.

5. Data Retention

We keep your booking information for as long as necessary to provide the Services and to meet our legal, accounting and tax obligations, after which it is deleted or anonymised.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or on +90 544 209 38 95.